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Health and Travel Documents

• What travel documents do I need to travel?
• What documents do I need to travel to the USA or Canada?
• What vaccines are required for travel?

Prime

• What is Prime Referral?
• How many people can I include in my Prime booking?
• What is Prime?
• Will my Prime subscription be renewed automatically?
• How do I manage my Prime membership?
• Why was my Prime discount not applied to my booking?

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Special assistance and requests

• What is a special service?
• How to ask for a special request?
• Can I bring my wheelchair on board?
• Can I fly with my pet?
• Can a child travel alone?
• Can I fly if I am pregnant?

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Booking status

• What is the status of my booking?
• What happens if I make a duplicate booking?
• I booked a one way ticket but received a return ticket instead. Why?

Booking services and products

• Service options
• What is the child age for an airline ticket?
• How to book a flexible flight ticket?
• How to make a booking?
• Download our app
• What is Price Freeze?

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Flight details

• What is my flight status?

Payment

• What can I do if I got a payment error when booking?
• What are the payment methods?
• Is it reliable to buy on our website?
• Tips for being safe while booking
• How does best price guarantee work?
• Refund voucher

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Invoice

• What information appears on an invoice?
• Can an invoice be changed?

Insurance

• Where do I request proof of cancelled flight?
• Can I add insurance to an existing booking?

Cars

• How do I cancel a car booking?
• How can I change my car rental booking?

Manage my data & Privacy

• How can I manage my data?