If your hotel booking is cancelled, we've got you covered. We will provide you with a comparable alternative accommodation or a full refund.
In this article...
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How will I be notified about a cancellation?
Whether a cancellation happens weeks in advance or at the last minute, our team will reach out to you directly.
We want to make sure you have all the details, so we will attempt to call you on the phone number associated with your booking and then send you an email.
What are my options?
We always want to ensure you have a backup plan. Depending on the availability, we are likely to offer you these options:
- Alternative accommodation: we will offer you a similar hotel to keep your travel plans on track
- Full refund: if we can’t find the alternative for you, we will process a complete refund for your booking
In case your hotel is cancelled, please check your email inbox for our message, or contact us to finalize your choice.