Your refund may differ from your original booking total if payouts arrive in separate installments, if non-refundable fees apply, or if provider fare rules restrict the amount. You can track your payment status anytime in Manage My Booking.
In this article...
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- Why is my refund lower than expected?
- How is my refund calculated if I cancel my booking?
- How is my refund calculated in case of a disruption?
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Why is my refund lower than expected?
A refund from eDreams may differ from your original payment due to installment schedules, non-refundable extra services, or travel provider policies.
You may notice a difference in your final refund amount due to one or more of the following reasons:
- Payments sent in installments: We issue refunds as soon as we receive funds from the airline or hotel, which means your money may arrive in multiple parts.
- Provider fare restrictions: The airline or hotel may have issued a partial refund based on their specific fare rules or cancellation policies.
- Non-refundable items: Service fees, travel insurance, and promotional/Prime discounts are non-refundable by nature. Additionally, extra services (such as seat selection or baggage) or discounts may not be eligible for a refund.
How is my refund calculated if I cancel my booking?
If you choose to cancel your booking voluntarily, your refund total depends on provider fare rules and applicable administration fees.
- You will be refunded the eligible amount for your flight according to the airline fare rules.
- Standard fees will be deducted as outlined in the terms and conditions of eDreams.
How is my refund calculated in case of a disruption?
If your flight or hotel was altered or canceled by the travel provider, you receive the full eligible amount without extra processing charges.
- You will receive the eligible refund amount determined by the airline or hotel fare rules.
- eDreams does not charge any processing fees for handling involuntary disruption refunds.
Need to check your refund status?
You can review your refund status time. Simply head over to Manage My Booking and navigate to the "My Trips" section for live updates. Please note that the refund status in the app may take time to update while we wait for confirmation from the provider.